Med Spa After Hours Calls Routed to Your Clinician
Med spa after hours calls about a post-treatment reaction, vision change, or breathing difficulty go to your clinician now, with emergency callers told to call 911. Test the fictional demo to hear the handoff without sharing patient details.
Request a 14-day free trial, up to 100 minutesPrivacySecurity
Give Post-Treatment Callers a Clinician Contact Route
Your receptionist answers forwarded calls after closing and routes post-treatment concerns to your on-call clinician. It collects a message for your team without offering medical advice or deciding what a symptom means.
- Clinician contactPost-treatment reaction calls trigger your immediate on-call route rather than routine booking.
- Emergency directionEmergency callers are told to call 911 before the receptionist alerts your team.
- Clear call recordEmail and app push alerts include the summary, transcript, recording, and urgency tag.
Learn more
An after-hours reaction call needs your clinician contact process put into action. The receptionist starts that route for a reported post-treatment reaction, vision change, or trouble breathing, and tells emergency callers to call 911.
You supply who should be contacted and in what order. Routine questions about hours or a future consultation can follow your ordinary message or booking instructions. The AI handles the front desk conversation; it does not interpret symptoms or reassure a caller about a treatment outcome. Read the broader answering service details for routine call handling.
Follow a Fictional Reaction Call Through the Handoff
After the required virtual assistant and recording notices, the receptionist follows your clinician contact instructions for the reported concern. A warm transfer gives your on-call person a short summary before they accept the call.
Learn more
The receptionist moves a reported reaction to your clinician contact route without offering treatment guidance. In a fictional example, Elena calls after closing and says she has a concern following today's treatment. The receptionist gathers her callback details and reported concern for the handoff.
Your on-call clinician hears a short summary and can press 1 to take the warm transfer. You can instead configure paging and the contact order. A caller reporting a medical emergency or that anyone is in danger is told to hang up and call 911 right now, then your team is alerted. Elena is an invented patient used only to demonstrate the process.
- Reported concernThe receptionist records what the caller says without diagnosing the reaction.
- Warm transferYour clinician hears a short summary and presses 1 to accept the caller.
- Contact orderSet warm transfers or pages to follow the on-call sequence you provide.
Set the On-Call Order and Test Who Receives the Call
You define the on-call contacts, their order, and whether urgent calls use warm transfer or paging. A test call checks those instructions before forwarded business calls reach your receptionist.
- 1Contact detailsProvide the clinician or on-call person who should receive post-treatment calls.
- 2Routing choicesChoose warm transfer or paging and state the order for contacting your team.
- 3Settings updatesTell the AI in plain words when your contact instructions change.
Learn more
Your contact instructions determine where an urgent call goes after the receptionist hears the concern. Supply the on-call person's details, the sequence to follow, and the warm transfer or paging choice during onboarding.
Test the route with your staff using fictional patient information. Have the receiving person listen to the summary and accept a transfer, then inspect the call record in your dashboard. Update instructions when coverage changes and keep a backup way for callers to reach you. Our onboarding walkthrough explains how to prepare your business information.
Keep Medical Advice and Triage With Clinical Staff
The AI receptionist gives no medical advice and makes no diagnosis or clinical triage decision. It follows the immediate clinician route for post-treatment concerns, directs emergencies to 911, and directs crisis callers to 988.
- No clinical judgmentThe receptionist does not classify symptoms or recommend treatment steps.
- No outcome claimsCallers receive no prediction about recovery or reassurance about treatment results.
- Healthcare statusOur position is the pending status (no business associate agreement is in place); demo calls must use fictional patient details.
Learn more
Clinical staff handle the meaning of a reported reaction and any advice about what to do. The receptionist does not label a reaction normal, diagnose a complication, recommend a product, or decide whether a caller can safely wait.
Its role is to route the concern, preserve the caller's message, and follow the emergency or crisis direction when applicable. It is not an emergency service. AI mistakes are possible, so review call summaries and keep another way to be reached. Routine price questions use only your approved list, with no treatment outcome claims.
Test the Reaction Scenario With Fictional Details
The browser demo includes a fictional post-treatment reaction scenario so you can hear the contact response. Use invented details, then configure and test your own clinician route during setup.
- Fictional scenarioDescribe a made-up post-treatment concern at the demo spa without real patient information.
- Listen closelyCheck that the conversation moves toward clinician contact without offering medical guidance.
- Team testDuring setup, check the handoff with the person who will receive urgent calls.
Learn more
The demo lets you hear how the receptionist responds to a made-up post-treatment concern. Listen for the virtual assistant and recording notices, then explain the fictional concern and follow the conversation toward clinician contact.
The browser scenario does not reach your spa's clinician. Open the reaction call demo to hear the approach, then request a free trial if it fits your front desk process. Your setup includes the on-call instructions and a test call before forwarding goes live. Use that test to check the receiving person's experience as well as the caller's.
Frequently asked questions
What happens if someone reports a side effect after treatment?
The receptionist follows the immediate clinician contact route for a post-treatment reaction. It records what the caller reports and uses your warm transfer or paging instructions to reach the on-call person. It offers no medical advice and directs emergency callers to call 911 before alerting your team.
How are vision changes or breathing difficulties handled?
Those reports go to the clinician now, with emergency callers told to call 911. The receptionist does not assess severity, diagnose the cause, or suggest waiting until the spa opens. Its job is to follow the contact process and preserve the caller's words for the clinical team.
Can I choose which clinician gets the urgent call?
Yes. You provide the on-call contact details and the order in which people should be reached. Choose warm transfer or paging, then test the setup with your receiving staff. You can change the settings by telling the AI in plain words when your coverage instructions change.
Will it tell callers a reaction is normal or suggest aftercare?
No. The receptionist does not interpret a reaction, give medical advice, or recommend aftercare steps. Questions about symptoms or treatment concerns go to your clinician. For a routine front desk question, it can use the business information you provide, such as opening hours or the approved service list.
What information will my team receive after the call?
Email and app push alerts contain a summary, urgency tag, transcript, and recording. The dashboard also keeps call records available for review, and you receive a daily digest email. The greeting tells callers that a virtual assistant is answering and that the call is being recorded.
Can the same number handle routine calls after closing?
Yes. You can keep your business number and forward after-hours calls to the receptionist. Ordinary service questions follow your business information, and consultation requests can become Google Calendar bookings or messages for a callback. Post-treatment concerns follow the clinician route instead of being handled as routine appointment requests.
Hear the Post-Treatment Call Scenario
Try the browser demo with a fictional concern. Hear the response, then use onboarding and a test call to prepare your own clinician contact order.