Med Spa Answering Service for Consults and Client Calls
Our med spa answering service handles consultation requests, approved price questions and messages while routing clinical concerns to your on-call clinician. Try a fictional call in the browser demo to judge the conversation and the details your team receives.
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Answer service, membership and appointment questions
Your receptionist answers front-desk questions from your spa's information and gathers details when your team needs to respond. Services, memberships, gift cards and appointment requests each have a defined next step.
- Service questionsExplain the services your spa offers using the business information you approve.
- Membership inquiriesAnswer from your supplied terms or collect details for your team's callback.
- Appointment requestsRecord the requested service and contact details for booking or follow-up.
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Routine callers can ask about your services, opening hours, memberships or gift cards without waiting for your front desk to finish another conversation. Your receptionist uses the information you provide and records a message when a question needs your staff.
For a fictional example, Maya asks whether your spa offers a particular consultation and whether her membership covers it. The receptionist can explain the approved service and membership details, then collect a callback request for anything your policies do not answer.
Keep treatment suitability with your clinician. The receptionist can describe an offered service, but it does not recommend treatment or promise results. Use the service-question demo to hear how an ordinary inquiry becomes a useful next step.
Book consultations or collect details for your callback
Your receptionist can book consultations in Google Calendar or collect the details your front desk needs to call back. Choose the route that fits how your spa confirms appointments.
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A consultation request can become a Google Calendar booking during the call. You can also choose message collection so your front desk handles confirmation, especially when its main schedule lives in spa-management software.
Imagine fictional caller Elena asking for a Botox consultation. Your receptionist gathers the request and contact details, then follows your booking instructions. It does not decide whether Elena should receive treatment; that discussion belongs with your clinician.
Review the resulting summary during testing to see whether your staff can continue without asking the caller to repeat the whole request. Direct practice-management connections are not live. Read about consultation intake and booking choices when deciding which appointments the receptionist should arrange.
- Consult intakeGather the requested service and caller contact details before the next step.
- Calendar bookingArrange consultation appointments in Google Calendar when you choose that booking route.
- Staff callbackSend a clear request for your team to schedule through its usual process.
Answer treatment price questions from your approved list
Your receptionist quotes only the prices your spa supplies and follows your price policy. If the approved information does not answer the request, it collects details for your staff.
- 1Your price listUse your approved amounts instead of estimates invented during the call.
- 2Your policyExplain when your spa requires a consultation before staff provide a quote.
- 3Your callbackCapture questions that need staff review without promising a treatment outcome.
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The answer to a price question starts with your list, including the conditions you want explained to callers. Supply those details in onboarding, then check a fictional inquiry against the policy your front desk uses.
Fictional caller Jordan asks what a consultation costs and whether a treatment price can be confirmed before visiting. Your receptionist can give the approved consultation price. If your policy requires a clinician consultation for a treatment quote, it explains that next step and collects the request.
It does not fill gaps with an estimate or suggest a result for the quoted price. Update the approved information when your policy changes. See how treatment price calls are handled for the questions to prepare before your test.
Send reaction calls to your clinician, emergencies to 911
Post-treatment reaction calls go straight to your on-call clinician, with emergency callers told to call 911. Your receptionist follows the routing instructions you set without giving medical advice or making triage decisions.
- Clinician nowRoute post-treatment reactions, vision changes or breathing concerns to your on-call clinician.
- Emergency instructionDirect emergency callers to 911; the receptionist is not an emergency service.
- Prepared contactsSet the warm-transfer or page order and test it with fictional details.
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Clinical concerns move out of routine front-desk handling and into your clinician's care. The AI does not interpret symptoms, diagnose a condition or decide whether a reaction is serious. Emergency callers are told to call 911, and the crisis instruction directs callers to 988.
In a fictional test, Avery reports a reaction after treatment. The receptionist reaches your clinician now and uses the emergency instruction where applicable, without offering home-care advice or reassurance about symptoms.
You choose the order for warm transfers or pages. On a warm transfer, the clinician hears a summary before pressing 1 to accept. Test that route before going live, and keep a backup way to be reached. Review post-treatment and after-hours routing as you prepare your contacts.
Handle consultation requests during evenings and weekends
Your receptionist answers day and night once calls forward to it, including evenings and weekends. Routine requests become bookings or messages, while clinical concerns follow your on-call route.
- After-hours inquiriesGive callers your approved information when your front desk has closed.
- Consultation requestsBook in Google Calendar or collect details for staff to return.
- Morning reviewRead call alerts and the daily email digest before returning messages.
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After-hours forwarding lets your front desk answer during opening hours and your AI receptionist handle calls outside them. You can instead choose busy or no-answer coverage, or forward all calls if that suits your operation.
Fictional caller Sofia phones on a weekend to ask about a membership and request a consultation. Your receptionist answers from your membership information and follows your booking or callback instructions. English and Spanish are available, and she can change language during the conversation.
Email and app push alerts carry the call summary, urgency tag, transcript and recording. Your daily digest supports the next review of routine requests. Clinical calls still follow the on-call route immediately rather than waiting for that digest. Learn how to choose forwarding coverage before your first test.
Choose between your front desk, live answering and AI
Choose call handling around the work you want completed and the judgment each request needs. Your own staff, a live answering service and AI bring different strengths to that decision.
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Your own front-desk staff know the people arriving, the day's context and the conversations already underway. A live answering service provides a person who can adapt to unusual requests and sensitive conversations. Those strengths matter when deciding which calls stay with people.
Our AI handles defined tasks: service questions, consultation intake, approved price answers, messages and clinician routing. Keep clinical decisions with your clinician and use the demo to judge whether the front-desk conversation fits your brand.
When evaluating a medspa answering service, compare the message your staff receives and the work still needed afterward. Our summaries can be entered into your existing software; direct connections are planned by demand. Review the monthly plan and future trial alongside the call experience before choosing coverage.
- Your front deskStaff bring personal client knowledge and can welcome visitors in person.
- Live answeringA person can adapt the conversation when a request needs nuanced judgment.
- AI receptionistDefined intake, approved answers and routing support the instructions you set.
Frequently asked questions
Does an AI receptionist suit a premium med spa brand?
Judge the wording and pace by trying a fictional consultation call in the browser demo. Listen to the greeting, the intake questions and how the conversation closes. The receptionist identifies itself as a virtual assistant and announces recording, so include those notices when assessing how the experience represents your business.
Will it quote prices without checking with my team?
It can answer directly from the approved list and price policy you supply. If a request falls outside that information, it takes the details for your staff. Tell it which prices can be quoted and which need a consultation, then test both kinds of question before forwarding calls.
What happens if someone calls about a side effect?
A post-treatment reaction goes to your on-call clinician now. Vision changes and trouble breathing also follow the clinical route, with emergency callers instructed to call 911. The AI offers no medical advice, diagnosis or triage decisions. Prepare your contact order and test the handoff using a made-up patient.
Can it book consults if I keep my spa software?
Consultation booking is available in Google Calendar, or the receptionist can take a message for your team to confirm in its usual system. Your staff can enter the summary into spa software. There are no live direct practice-management connections, so choose who confirms the appointment during onboarding.
Can callers ask questions in Spanish?
Your receptionist handles English and Spanish, and a caller can switch language during a conversation. Try an invented membership inquiry or consult request in Spanish and review the resulting summary. That gives your team a way to assess both the exchange and the information available for follow-up.
How do I get messages when my front desk is busy?
Email and app push alerts include the summary, urgency tag, transcript and recording for each call. You also receive a daily digest email and can review call records in the dashboard. Urgent contacts follow your chosen warm-transfer or page order so clinical routing does not depend on routine message review.
What is your position on patient information?
Our position is the pending status (no business associate agreement is in place). Until that status is set, the service must not be used with protected health information. Keep example callers fictional in the demo and setup tests. Recording retention is your choice of 30 or 90 days; privacy requests can be sent to privacy@medspaaireceptionists.com.
Can I try the service and cancel online?
Try the browser demo without signup, then request a free trial. The free trial lasts 14 days, capped at 100 minutes. A card is required before forwarding goes live. We email a reminder two days before conversion. The subscription renews monthly, and cancellation is online in one click, effective at the end of the paid month.
Hear how your next consultation inquiry could sound
Use a made-up caller in the browser demo and inspect the message afterward. Request a free trial and prepare your own services, price policy and routing for setup.